AUTOMOTIVE RETAIL ECOSYSTEM
WHY IS THIS RELEVANT
Consumer expectations
- Personalized approach - starting with finding a car, adjusting it to current needs, financing and delivery
- Positive experience of free movement between numerous sources of information
- Independent management of the process of use based on their own needs
Constant individual support with round-the-clock availability
Transparency and clarity of processes as factors of long-term trust
Industry challenges
- The global trend towards the implementation of environmental requirements for vehicles to reduce overall carbon emissions
- Unprofitability of dealerships in connection with the implementation ofonline sales, alternative sales channels on the part of manufacturers, centralization of marketing and customer bases among importers
- The emergence of new mobility concepts forces us to rethink the current business model
- Excess capacity and inherited costs, outdated dealer networks and contractual obligations lead to bankruptcy of long-term industry leaders
- Rapid growth in demand for electric vehicles
21% (14% for the year)
HOW TO DO IT?
Full-cycle car dealer
- A service that combines the purchase/sale of new and used cars, as well as related services (insurance, financing, mobility, and delivery services), into a single ecosystem
- Creates seamless integration between different communication channels, providing information to the client anytime, anywhere
- With the help of intelligent data management, we will make a unique selling proposition at the point of contact with the client (providing the best price here and now)
- Responds effectively to changing customer needs (personalization based on consumer preferences)
Partnership
- The strategy and model should be adapted to different geographical regions and customer segments, offering new technologies without conflicting with traditions
- Customize the approach, continuously monitor changes in customer behavior, and agree on a new model of working with partners
- A way to constantly adapt to changing realities
TRUST RELATIONSHIPS
Strong business model
MORE EFFICIENT AND CUSTOMER-ORIENTED BUSINESS
INCREASE PROFITS THROUGH A WIDE RANGE OF SERVICES
CREATING NEW MODELS THAT WILL DISTINGUISH, ATTRACT, AND RETAIN CUSTOMERS
New User Experience
- Customized mobility solutions and integrated service packages
- Uninterrupted and consistent work with customers through stationary, mobile and virtual sales and communication channels
- Easy access to information through media and devices – anytime, anywhere
- Modern offline format : city exhibition halls, pop-up shops, service factories, car delivery centers, full delivery
- From dealer to multichannel customer service
New
ecosystem
Provide more than just a car — this is not about selling one car to the buyer, but about everything related to this choice
The new mobility ecosystem can move people and goods faster, cheaper, safer and more accurately than they are today













to get a commercial offer
as well as more detailed information on the unique concept of the automotive market of the future
AUTOMOTIVE RETAIL ECOSYSTEM
WHY IS THIS RELEVANT
Consumer expectations
- Personalized approach - starting with finding a car, adjusting it to current needs, financing and delivery
- Positive experience of free movement between numerous sources of information
- Constant individual support with round-the-clock availability
- Independent management of the process of use based on their own needs
- Transparency and clarity of processes as factors of long-term trust
Industry challenges
- The global trend towards the implementation of environmental requirements for vehicles to reduce overall carbon emissions
- Unprofitability of dealerships in connection with the implementation ofonline sales, alternative sales channels on the part of manufacturers, centralization of marketing and customer bases among importers
- The emergence of new mobility concepts forces us to rethink the current business model
- Excess capacity and inherited costs, outdated dealer networks and contractual obligations lead to bankruptcy of long-term industry leaders
- Rapid growth in demand for electric vehicles
14% (+5.3% for the year)
HOW TO DO IT
Full-cycle car dealer
- A service that combines the purchase/sale of new and used cars, as well as related services (insurance, financing, mobility, delivery services) into a single ecosystem
- Creates seamless integration between different communication channels, providing information to the client anytime, anywhere
- With the help of intelligent data management, will make a unique selling proposition at the point of contact with the client (providing the best price here and now)
- esponds effectively to changing customer needs (personalization based on consumer preferences)
Partnership
- The strategy and model should be adapted to different geographical regions and customer segments, offering new technologies, without conflicting with traditions
- Customize the approach, continuously monitor changes in customer behavior and agree on a new model of working with partners
- A way to constantly adapt to changing realities
TRUST RELATIONSHIPS
WHAT WE GET
Strong business model
MORE EFFICIENT AND CUSTOMER-ORIENTED BUSINESS
INCREASE PROFITS THROUGH A WIDE RANGE OF SERVICES
CREATING NEW MODELS THAT WILL DISTINGUISH, ATTRACT AND RETAIN CUSTOMERS
New User Experience
- Customized mobility solutions and integrated service packages
- Uninterrupted and consistent work with customers through stationary, mobile and virtual sales and communication channels
- Easy access to information through media and devices – anytime, anywhere
- Modern offline format - city exhibition halls, pop-up shops, service factories, car delivery centers, full delivery
- From dealer to multi-channel customer service
New
ecosystem
Provide more than just a car — this is not about selling one car to the buyer, but about everything related to this choice
The new mobility ecosystem can move people and goods faster, cheaper, safer and more accurate than they are today













to get a commercial offer
as well as more detailed information on the unique concept of the automotive market of the future

